Service App - 1 Day

  • $600.00


This day course offers in depth instruction on the capabilities of the Dynamics 365 Service App and focuses on out of the box functionality. Due to the current certification exam being out of date, this course does not map to a certification exam.

Capstone Exercise: The course capstone exercise combines Case Management, Routing Rules, Service Level Agreements, Entitlements, and Queues ensuring that at the end of the course the student has achieved the aptitude of mastering the Service Application.

Course Length: 1 Day

Audience Profile: This course is intended for service administrators / power users.

Course Topics:

Introduction

  • System Options
  • UI Tour
  • Advanced Find

Service

  • Case Management
  • Service Level Agreements
  • Entitlements
  • Routing Rules
  • Knowledge Articles

Core Dynamics

  • Business Process Flow
  • Task Flow
  • Reporting
  • Queues
  • Outlook Integration