Frequently Added Questions (FAQ)
|What happens after your order / How does training work?||
After purchasing your course, you will receive a confirmation email. One week before the class begins you will receive the following emails. The first email will be a welcome email telling the class URL, instructions on setting up your trial, class dates / session times (sessions are usually 9 am - 4 pm ET but could be shifted based upon student's time zone), and a confirmation of phone number / mailing address . The second email will be a confirmation of your student account being created in our class room site.
2-3 days before class begins you will receive your course workbook.
|What types of classes do you offer?||
We offer online and on-site courses. For more information about our on-site courses please email
|How do cancel / change my class?||
All cancellation / rescheduling requests must be made in writing to firstname.lastname@example.org. In the event that Prosoft needs to cancel a class, you will be able to transfer to a future class or get a 100% refund.
Our cancellation policy is:
Do you accept checks / wire payments?
|Yes, however payment must be received 7 days before class begins. For more information email email@example.com.|
|Can you do training for public sector?||Yes, we are on schedule 70 and NASA SEWP. Contact firstname.lastname@example.org for more information.|
|Do you accept Microsoft training vouchers?||No. The Microsoft training vouchers are for official Microsoft trainings. The course material is our own developed material based upon our experience with the product.|